Orders will be processed and shipped within 3-5 business days of receipt, unless indicated otherwise on the shopping page. Tracking information will be provided once the order has been shipped.
Shipping will be calculated at checkout. Aviron offers Standard Shipping to the US, including Alaska and Hawaii, and excluding Puerto Rico.
Reach out to us at hello@avironactive.com if you require shipping arrangements made for a certain window of time and we will do our best to accommodate.
*Please note, assembly is not included, and takes approximately 30-60 minutes.
Customers may opt for White Glove delivery during checkout for an additional fee, subject to eligibility based on zip code.
White Glove Delivery includes:
- Scheduled delivery, with a 30-minute advance notice.
- Placement in the room of your choice, assembly, and power/Wi-Fi connection.
- Packaging removal upon request (note: packaging removal disqualifies the order from the Risk-Free - Home Trial return option).
White Glove delivery services are offered through a third-party provider. Aviron’s liability does not extend to any issues, damages, or injuries occurring as a result of third-party handling or assembly. For additional details, please refer to Aviron’s Warranty and Terms of Service.
Missed delivery attempts may incur an additional fee. Delivery appointments may be rescheduled or canceled before dispatch. Once the technicians are en route, additional charges may apply for changes. No address changes are permitted after shipment confirmation.
For questions, please contact our Customer Experience team via chat or at hello@avironactive.com.
We have several international retailers that you can purchase from. Please reach out to us at hello@avironactive.com for more information.
